It might come across as strange for a moving company to bring up the subject of furniture damage on it’s own website. If you’re looking for moving help in New York, the association might not seem like a positive one. Take a look at the hundreds of other residential moving services in New York and the word won’t likely come up on any of their sites, although perhaps in their reviews.
But let’s be real – there’s a reason why all of the local movers in NYC are required by law to have insurance – things happen. And when they do, how a moving company handles the problem can reveal more than the problem itself.
When you get volume you’re going to get breaks, nicks, scratches and cracks. In many cases these aren’t total losses, but they aren’t good either. You can pass along a claim form to a customer knowing they’ll be more likely to give up and accept the damage than go through the process, wire them a little bit of money – or, you can send a repair expert to take care of it onsite.
At Cool Hand, we’re proud to have our own furniture repair expert for these situations. Rather than leave you hanging in any number of ways, we’ll come back and fix the problem.