Moving in New York City amid COVID-19, or novel coronavirus 2019, requires new client and employee guidelines. For the latest general information and guidelines about novel coronavirus 2019, please visit CDC.gov. The information below details how the Cool Hand Movers team is addressing this medical crisis but should not be used as a medical resource.
Guidelines while we were still operating under the health crisis:
Moving companies are essential businesses in the NYC tri-state area. Our administrative team is working from home per state guidelines.
Cool Hand Movers takes the health of our staff and clients seriously. That is why we ask you to please read on about how our business policies and practices are different because of COVID-19. Also, we ask that all of our clients follow CDC guidelines for their health and the health of our teams. You can revisit this link for updated information.
Team Education & Guidelines
All of our moving staff have taken an informational quiz on CDC guidelines. They have the latest information on preventing the spread of COVID-19. Based on those guidelines, all staff members are to:
- follow all basic CDC guidelines for prevention
- wear fabric face coverings at all times
- stay home if they’re sick
- clean inside of cab & door handles with disinfectant after each service
- use provided hand sanitizer between services
- wear provided disposable gloves throughout packing services
Interactions with our Team
Customers are asked to wear masks throughout the service.
We ask clients to take the foreman through the unit for a walkthrough and then leave the unit while the team is working.
Keep at least six feet of distance between yourself and the team at all times. No handshakes! Because you’re so friendly, you might forget. In that case, our team members will politely decline.
Have your own pen on hand for signing paperwork. We are working on moving all contracts to a digital signature.
If you offer your team a water or coffee break, then please provide disposal cups or single-serving bottles.
Above all, if you are sick, please let us know immediately. We will help you reschedule your move, or help you make alternate arrangements. To that end, cancellations due to illness, quarantine, or caring for someone with COVID-19, will not be subject to cancellation fees. Similarly, moves postponed for illness will not be scheduled less than 14 days from postponement.
Moving in New York often requires coordination with building management. Hence, we ask that you keep in touch with yours and pass along any information related to your move. If your building postpones or cancels your residential move due to the health crisis, any relevant fee will be waived.
Moving in New York is an inevitability. So far, there is no indication from neither the NYSDOT nor the USDOT that moving companies in NYC will be required to stop service. Should that change, we will notify our clients immediately.
Finally, we are committed to doing our best to keep our team and our clients safe. So, these policies will develop with the situation. Please do reach out with any follow-up questions. E-mail us at [email protected].
The Cool Hand Movers Team 👋
More information on our services.